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Package inspection And Return policy.

From the date of delivery, customers will have 10 business days to open and inspect all crates/boxes. Any missing pieces must be reported during this time period, otherwise BHOgart will not be held responsible. If anything is missing, please call us at 855-553-3887, or contact us via LiveChat, and we will ship any missing parts Immediately

All returns are subject to a 15% restocking fee.
We do not accept DAMAGED or USED items.
Returns must be made within 60 days of receipt date with the original copy of the receipt
Special orders cannot be exchanged or returned.

Item(s) must be returned to BHOgart in their original & undamaged condition, and be clean and free of any botanical material or residue. Before a refund will be issued the, item(s) must be returned and inspected at a BHOgart facility.
Shipping and insurance charges are not refunded.

 

 

BHOgart extractor system warranty

All BHOgart extraction systems are covered by a transferable lifetime warranty against any and all defects in manufacturing and workmanship. BHOgart will repair or replace any defective item in an Extractor system at no extra cost. BHOgart will cover the cost of shipping on items covered under the warranty. The BHOgart Extraction System warranty excludes consumables which require regular replacement. Proof of purchase is required to use the warranty and is transferable to second-hand BHOgart Extractor owners with the valid ORIGINAL BHOgart receipt. The BHOgart warranty does not cover items misplaced or willfully damaged through neglect or misuse. BHOgart is not responsible for any lost business or other costs associated replacing the defective part.

If shipping is required, BHOgart will incur the expense for up to 30 days after the date of purchase. Beyond 30 days, shipping expenses are the responsibility of the customer.

In order to make a warranty claim, contact us at support@BHOgart.com with a valid BHOgart receipt number; and a representatives will initiate the repair ticket process.

 

 

 

Pump Repair Warranty

BHOgart guarantees that all pumps repaired have been tested and work properly before leaving our facility. Each pump undergoes a rigorous inspection process to ensure the pump is operating “as new”. However, if a pump arrives in a state where it cannot be returned to original working condition, the pump will not be repaired and will be returned to the customer. In these cases, the original deposit placed for pump repair will be forfeited to cover labor spent during the inspection and tear down process. The customer is responsible for any additional costs in parts, however BHOgart will not charge more for additional labor incurred during the repair. If a part fails prematurely, BHOgart will contact the original manufacturer and pursue a warranty claim.

While BHOgart guarantees the quality of our repair, we do not manufacture the pump or associated parts. For this reason, we will assist and negotiate with the manufacturer if you feel replacement parts fail prematurely, but it ultimately the responsibility of the customer.

 

 

 

Pump Repair Warranty – CMEP-OL

-Manufacturing defects are covered for 1 year from date of purchase
-Consumable parts are covered for 30 days from date of purchase
-Labor is covered for 30 days from date of purchase ($100/hr thereafter)
-All other (non-consumable) parts are covered for 1 year from date of purchase.

If shipping is required, BHOgart will incur the expense for up to 30 days after the date of purchase. Beyond 30 days, shipping expenses are the responsibility of the customer.

 

BHOgart Vacuum Ovens

BHOgart Vacuum Ovens come with a LIFETIME functional warranty for the lifetime of the product. The warranty covers any and all manufacturing defects in material and workmanship. BHOgart will inspect and repair any defective ovens with a valid physical receipt. The BHOgart Warranty does not cover Ovens that are willfully damaged or ovens damaged due to lack of maintenance, such as but not limited to: operating without a desiccant filter, over-pressurizing the vacuum vessel, etc. Consumable items such as gaskets and Heating elements are only covered for the first 30 days.

If shipping is required, BHOgart will incur the expense for up to 30 days after the date of purchase. Beyond 30 days, shipping expenses are the responsibility of the customer.

 

BHOgart OEM products

Vacuum Pumps – 1 year against defects in manufacturing and workmanship. We will inspect and repair the pump or if necessary provide a new one. The warranty does not cover pumps damaged due to misuse, such as running the pump without oil or pumping non permissible gasses/liquids.
If shipping is required, BHOgart will incur the expense for up to 30 days after the date of purchase. Beyond 30 days, shipping expenses are the responsibility of the customer.

Butane Sensors – 1 year against defects in manufacturing and workmanship. We will inspect and re-calibrate the sensor or if necessary provide a new one. The warranty does not cover sensors damaged through regular use.
If shipping is required, BHOgart will incur the expense for up to 30 days after the date of purchase. Beyond 30 days, shipping expenses are the responsibility of the customer.

The BHOgart Gas Booster comes with a 1 year warranty against Manufacturing defects. If the pump, contact BHOgart for inspections and repairs. Consumable items, such as gaskets and repair kits, are only guaranteed for the first 30 days. The warranty does not cover pumps broken through misuse or lack of maintenance.

If shipping is required, BHOgart will incur the expense for up to 30 days after the date of purchase. Beyond 30 days, shipping expenses are the responsibility of the customer

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